F.A.Q.s

Shopping/Ordering Information

Prices

All prices on our website include VAT @ 20% (our VAT Number is 902034086). VAT is not applied to orders for customers in the Channel Islands or outside the EU.

How to order

Our website has been set up to make ordering a quick and simple process. Once you find an item that you want to purchase, simply click the ‘ADD TO BASKET‘ button and the product will be automatically placed in your shopping basket. If you want to buy more than one, simply adjust the amount once the item is in your basket, then click the ‘UPDATE BASKET‘ button. When you‘ve finished shopping, click ‘PROCEED TO CHECKOUT‘ and you will be guided through the payment process. If you find anything that isn‘t clear or require help using the site, please contact us.

Payment

Our website accepts payments by credit card, debit card and Paypal account. We are unable to take card payments over the telephone, orders must be placed via the website.

Returns

If you are not totally satisfied with your purchase for any reason, please contact us by telephone or e-mail within 14 days of receipt and we will do our utmost to resolve the matter to your satisfaction.

Cancellations

If after placing your order, you decide to cancel, please contact us by phone or e-mail and we will be able to reverse the order and refund payment. If your items have already been sent, they can be returned for refund (please contact us within 14 days of receipt to arrange return). We are only able to refund postage costs in the case of faulty or incorrectly sent products being returned.

Dispatch & Delivery Time

Dispatch Time

All orders placed on our website are dispatched on the next working day and the vast majority of orders received before 12pm will be packed and sent out on the same day. Orders received on Friday (after 12pm), Saturday or Sunday are sent out on the following Monday (except on bank holidays). In the rare event of any delays, we will contact you directly.

Delivery Time

For orders sent within the UK by Royal Mail 1st Class/24 service, or Royal Mail 1st Class Recorded (Signed For), delivery time is normally 1-2 working days. Please note that this delivery time is not guaranteed by Royal Mail and can occasionally be subject to delays outside of our control. There is also a next day UK postage option at checkout for urgent orders (if placed before 12pm, Monday to Thursday only).

International Orders

Orders sent to countries in Europe by standard airmail are normally delivered within 4-8 working days. For orders sent to countries outside of Europe, please allow 8-12 days for delivery. Please note that the delivery times quoted are approximate, orders can occasionally take longer to arrive due to delays with customs clearance, transport etc, which are outside of our control. Standard airmail isn’t tracked but we do offer the option of airmail ‘signed for’ if you require a tracked delivery.

UK Postage Prices & Information

UK postage charges

Our postage charges are automatically applied at checkout. Most orders up to 1kg in weight will be charged at a flat rate of £2.99 but there is also a cheaper option for orders made up of smaller items, such as hooks, swivels, snaps etc. Orders weighing under 100g that can be sent as a ‘large letter’ will be charged at £1.60. If your order qualifies for the cheaper rate, this option will automatically appear at checkout. For orders weighing more than 1kg, pricing can be seen in the table below. Please note that all orders with a value of £42.00 or above are sent by recorded delivery and will require a signature upon delivery.

FREE DELIVERY! – WE NOW OFFER FREE DELIVERY ON ALL UK ORDERS OF £85.00 OR MORE

Delivery method

For UK customers we now offer three delivery options: Royal Mail 24, Royal Mail First Class Signed For and Royal Mail Next Day ‘1pm’ delivery.

Delivery time

For Royal Mail 24 and 1st class services, delivery time is normally 1-2 working days from the date of dispatch. Please note that this is not guaranteed by Royal Mail and can occasionally be subject to delays, which are outside of our control. The’next day’ option guarantees delivery by 1pm the next working day.

UK postage prices

UK postage prices are shown in the tables below. Our website automatically adds up the total weight of your order and applies the correct charge to your order total at checkout. Please note that all orders with a value of more £42.00 and above require a signature upon delivery and will be sent by Royal Mail 1st class Signed For (or an equivalent ‘signed for’ service if weight is over 2kg).

Royal Mail 24
WeightPrice
Up to 100g (large letter)£1.60
101g – 1kg£2.99
1kg – 1.5kg£3.99
1.5kg – 2kg£4.85
Royal Mail 1st Class ‘Signed For’
Weight (grams)Price
Up to 100g (large letter)£2.99
101g – 1kg£4.99
1kg – 2kg£7.99
*2kg – 5kg£13.50
*5kg – 10kg£17.50
*10kg – 15kg£25.00

*Orders over 2kg may be sent by an alternative ”signed for’ service.

International Shipping Information

International customers – please read the following information before placing your order.

We are only able to ship orders to the countries listed below:

EUROPE – Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Serbia, Slovakia, Slovenia, Spain, Sweden and Switzerland

OTHER COUNTRIES – Australia, New Zealand

(We regret that we can no longer ship to the USA & Canada, due to insurance restrictions)

Delivery time

All international orders are sent by airmail. Delivery to Europe normally takes 4-8 working days. For countries outside Europe, please allow at least 8-12 working days for your order to arrive. IMPORTANT – Please note that these are not guaranteed delivery times. Deliveries can take longer than the estimated time due to national holidays, customs delays etc.

Tracking

If you require a tracking number for your order, please choose the ‘Airmail Signed for’ option at checkout (there is an additonal cost for the signed for service). Please note that there is no tracking number available for orders sent by standard airmail, we are unable to check the status of orders sent this way once they have been dispatched.

Weight Limit

Please note that the weight limit for airmail is 2000g (2kg). If your order is heavier than this, it will be sent in two separate packages. In this case there may be a surcharge and we will contact you to advise before delivery.

Import Taxes & Duty

International customers should be aware that they are liable for any VATes, custom charges or import duties applied when the goods arrive in their country (there are currently no extra charges for EU countries).

Shipping Charges

Our delivery charge is based on the weight of your order. Once you have placed the chosen items in your basket, proceed to checkout and the delivery cost will be worked out automatically and added to your order total. Orders with a value of £85 or more will be sent by Airmail ‘Signed for’ with a signature required upon delivery.Our delivery charges are shown in the tables below:

Standard airmail to EUROPE
Weight (grams)Price
Up to 100g£2.99
101 – 250g£4.99
251 – 500g£6.60
501 – 750g£8.25
751g – 1000g£10.00
1001 – 1250g£11.30
1251 – 1500g£12.75
1501g – 1750g£13.99
1751 – 2000g£15.25
 2000g+Email us
 
Standard airmail to AUS, NZ
Weight (grams)Price
Up to 100g£3.10
101 – 250g£5.35
251 – 500g£8.50
501 – 750g£11.05
751g – 1000g£13.75
1001 – 1250g£15.50
1251 – 1500g£17.25
1501g – 1750g£18.99
1751 – 2000g£20.99
2000g+Email us