Ordering Information

Prices
All prices on our website include VAT @ 20% (our VAT Number is 902034086). VAT is not applied to orders for customers in the Channel Islands or outside the EU.

Delivery Time
All of the products featured on our website are available from stock. Orders placed online are dispatched within two working days of receiving cleared payment. Orders placed on Friday, Saturday or Sunday are despatched on the following Monday/Tuesday. In the rare event of any delay occurring, we will contact you directly.

How to order
Our website has been set up to make ordering a quick and simple process. Once you find an item that you want to purchase, simply click on the Buy‘ or ‘Add to Basket‘ button and the product will be automatically placed in your shopping basket. If you want to buy more than one, simply adjust the amount once the item is in your basket, then click the 'Update' button. When you‘ve finished shopping, click ‘Checkout‘ and you will be guided through the payment process. If you find anything that isn‘t clear or require help using the site, please contact us.

Payment
Our website accepts payments by credit card, debit card and Paypal account. We are unable to take card payments over the telephone, orders must be placed via the website.

Returns
If you are not totally satisfied with your purchase for any reason, please contact us by telephone or e-mail within 14 days of receipt and we will do our utmost to resolve the matter to your satisfaction.

Cancellations
If after placing your order, you decide to cancel, please contact us by phone or e-mail and we will be able to reverse the order and refund payment. If goods have already been sent, they can be returned for refund (please contact us within 14 days of receipt to arrange return). We are only able to refund postage costs in the case of faulty/incorrect products being returned.

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